Wang88 Privacy Policy

01 Introduction

Wang88 is an internationally licensed online casino and sports betting platform serving players across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya and Shah Alam. This Privacy Policy describes how Wang88 collects, uses, stores, discloses and protects personal information obtained from individuals who register for, access or use the platform and its related services.

The policy applies to information collected through the Wang88 website, mobile browser experience, live chat support, payment flows, promotional communications and any other touchpoint through which personal data is provided to or gathered by Wang88. By using our platform, you confirm that you are at least 21 years of age and have read this policy.

02 Definitions

In this policy, "personal data" or "personal information" means any information that identifies or can reasonably identify a living individual, including name, identity document number, date of birth, address, contact number, email address, payment details and device identifiers.

"Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure and deletion. "Controller" means the Wang88 entity that determines the purposes and means of processing your personal data. "Processor" means a third party that processes personal data on behalf of Wang88 under a contractual agreement. "Player" and "you" refer to any individual whose data is processed in connection with a Wang88 account or visit.

03 Information We Collect

3.1 Information You Provide Directly

When you register a Wang88 account, make a deposit or request a withdrawal, contact our support team, or submit a complaint, you may provide us with:

• Full name, date of birth, nationality and gender
• Malaysian residential address (including postcode and city)
• MyKad or passport number, driving licence details or other government-issued identity document information
• Email address and contact telephone number
• Bank account details, e-wallet credentials, FPX reference information and digital asset wallet addresses
• Proof of address documents such as utility bills or bank statements
• Selfies or live identity verification images when requested during KYC review
• Communications sent to or received from Wang88 support, including live chat transcripts and email correspondence

3.2 Information Collected Automatically

When you access Wang88, our systems may automatically record technical information including your IP address, browser type and version, device type and operating system, referring URL, pages accessed and timestamps, session duration, in-game actions and wagering behaviour. This information helps us maintain platform security, detect fraud and improve the user experience.

3.3 Information from Third Parties

We may receive personal data from identity verification partners, payment service providers (including DuitNow, FPX channels, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank PBe and Hong Leong Connect), fraud detection services and, where applicable, publicly available sources. This information supplements what you provide directly and supports compliance and security processes.

04 How We Use Your Information

Wang88 processes personal data for the following purposes:

05 Disclosure of Personal Data

Wang88 does not sell personal data. We may share personal information with trusted third parties only in the following circumstances:

• Payment processors: We share payment details with approved providers including FPX gateway operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB Clicks, Public Bank PBe, Hong Leong Connect and digital asset processors solely to execute your requested transactions.
• Identity verification services: We may share document data with authorised KYC and identity verification partners to confirm your identity and age as required by our licensing conditions.
• Fraud and risk management services: Transaction and behavioural data may be shared with specialist fraud detection providers to protect the platform and its players.
• Technology and infrastructure providers: Cloud hosting, content delivery and software providers may process data in connection with platform operation, subject to strict data protection agreements.
• Legal and regulatory authorities: We may disclose personal data where required by a valid court order, applicable law, licensing authority direction or regulatory obligation.
• Business transfers: In the event of a merger, acquisition or asset transfer, personal data may form part of the transferred assets, subject to any obligations imposed under this policy and applicable law.

All third-party processors are bound by written agreements that restrict their use of your data to the specified purpose and require appropriate security standards.

06 Data Retention

Wang88 retains personal data for as long as is reasonably necessary to fulfil the purposes described in this policy or as required by licensing conditions, anti-money laundering regulations, dispute resolution obligations and applicable law. Account records, transaction histories and identity verification documents are typically retained for a minimum period following account closure to satisfy regulatory and legal requirements.

When personal data is no longer required, Wang88 takes reasonable steps to securely delete or anonymise it so that it can no longer be linked to a specific individual. Where complete deletion is not immediately possible due to backup cycles or legal holds, the data will be isolated and not actively processed until deletion can be completed.

07 Security of Your Personal Data

Wang88 implements technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or destruction. These measures include:

• 256-bit SSL encryption on all data transmitted between your browser and our platform
• Encrypted storage of sensitive personal information and payment data
• Role-based access controls restricting staff access to data on a need-to-know basis
• Periodic internal security assessments and vulnerability reviews
• Staff privacy and data security training

Despite these measures, no data transmission or storage system is completely secure. Players should take their own precautions including maintaining strong, unique passwords, enabling account security features and contacting Wang88 promptly if they suspect unauthorised access to their account.

Wang88 will never ask you for your full online banking password, PIN or SMS one-time code. Do not disclose these details to anyone claiming to represent Wang88.

08 Cookies and Tracking Technologies

Wang88 uses cookies and similar technologies to maintain session integrity, remember your preferences, analyse platform usage and support fraud detection. Cookies are small text files stored on your device when you access the platform.

Types of Cookies Used

• Essential cookies: Required for the platform to function, including session management, security tokens and payment flow continuity. These cannot be disabled without affecting platform operation.
• Analytics cookies: Used to understand how players navigate and use Wang88, helping us improve performance and content. Data collected is aggregated and does not identify individuals.
• Preference cookies: Remember settings such as language selection or display preferences between sessions.

Most browser settings allow you to control, restrict or delete cookies. Disabling essential cookies may impair your ability to log in, make deposits or access certain features.

09 Your Rights as a Data Subject

Depending on applicable law and the circumstances of processing, you may hold the following rights in respect of your personal data:

• Right of access: Request a copy of the personal data Wang88 holds about you.
• Right to rectification: Ask us to correct inaccurate or incomplete personal data.
• Right to erasure: Request deletion of personal data in circumstances where it is no longer necessary, where consent has been withdrawn or where processing is unlawful, subject to overriding legal obligations.
• Right to restriction: Ask us to restrict processing while a dispute about accuracy or lawful basis is resolved.
• Right to object: Object to processing carried out on the basis of legitimate interests where your particular circumstances justify an objection.
• Right to data portability: Receive personal data you have provided to Wang88 in a structured, commonly used format where processing is based on consent or contract and is carried out by automated means.

To exercise any of these rights, contact Wang88 support. We may need to verify your identity before processing a request. We will aim to respond within a reasonable period consistent with applicable law. Some rights are not absolute and may be limited by competing legal obligations or licensing requirements.

10 Minors and Age Verification

Wang88 casino and betting services are strictly for persons aged 21 and above. We do not knowingly collect personal data from individuals below this age. Age verification checks are applied at registration and during identity verification as part of our licensing obligations.

If Wang88 becomes aware that personal data has been provided by a person under the age of 21, we will take immediate steps to disable the account, void any related activity where appropriate, and securely delete the associated data. If you believe a person under 21 has registered an account, please contact us at [email protected].

11 International Data Transfers

Wang88 operates internationally and some personal data may be processed or stored in jurisdictions outside Malaysia. Where personal data is transferred internationally, Wang88 takes reasonable steps to ensure that appropriate safeguards exist, including contractual protections with service providers that align with accepted data protection standards.

By using Wang88, you acknowledge that your personal data may be transferred to, stored in and processed in countries outside Malaysia. We will not transfer personal data to any jurisdiction that does not meet a minimum standard of protection in respect of the specific data being transferred.

12 Policy Amendments

Wang88 may update this Privacy Policy to reflect changes in legal requirements, regulatory guidance, platform features or data processing practices. The effective date at the top of this page will be updated whenever material changes are made. Significant amendments may also be communicated through an in-platform notice or message to your registered contact details.

Your continued use of Wang88 following notice of an update constitutes acceptance of the revised policy. If you do not accept a material change, you should cease using the platform and contact us to close your account and arrange appropriate handling of any remaining balance.

13 Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights or wish to report a potential privacy concern, please contact Wang88 using the following details. This address is shown as plain text for security purposes and is not a clickable link.

Email: [email protected]

When contacting us about a data request, please include your registered email address, a description of your request and, where applicable, your Wang88 username so we can locate your records efficiently. We will verify your identity before disclosing, amending or deleting personal data.

For further information about your rights under applicable data protection law, you may also consult the relevant supervisory authority in your jurisdiction.